Patient’s experience of care is the most important area while building culture of quality improvement within the health service delivery package. Designing a health facility based patient-centered care approach will fulfill patient’s need and hence resulting in better health outcome. The patients should be able to participate in the quality improvement processes happening in the facility and can actively play a role in providing their feedback on their experiences of care. This empowers the community as well as the patients to get involved in the health care delivery process and develop a mutual understanding with the providers’ thus enhancing positive outcome for quality of care.
